Unless otherwise stated, all fees for Hosting, Backups, Maintenance and other hosting related service(s) are non-refundable, in whole or in part. This applies even if the monthly subscription service(s) is suspended or terminated prior to the end of the current contract term.
General terms apply to all eligible refunds. Special term may apply to a specific product and service and those are outlined below.
• No refund will be made if your service is suspended or terminated for cause.
• All refunds are processed in U.S. dollars. You bear sole responsibility for any fluctuations in the exchange rate(s) between the time of payment and the time of the refund.
• Unless requested otherwise, refunds will be credited to your PayPal account or credit card. Webueno is not responsible for any additional charges imposed by your credit card company or PayPal in the case of a refund.
• Any processing fee will be deducted from the refund. Additional refund requirements may apply based on specific terms and conditions notified to you when initial purchase of the service was made.
Webueno aims to provide 99.95% uptime, and this Service Level Agreement (“SLA”) is to guarantee these results. Webueno and its server provider shall undertake reasonable measures to protect Customer’s Website(s) against unscheduled outages. However, unplanned service interruptions can happen occasionally, and such interruption shall not constitute a default by Webueno under the Service Agreement, though Customer may receive a credit allowance upon the terms and conditions set forth herein. A credit allowance equal to Webueno then-current fee for one month of web hosting service will be given, upon Customer’s written request made within thirty (30) days of the service interruption, when there is an unplanned service interruption, as acknowledged by Webueno or its vendors, that lasts more than thirty (30) minutes. Customer may only receive one credit allowance during any calendar month, even if multiple unplanned service interruptions should occur. Customer shall receive no credit allowance for any service interruption lasting thirty (30) minutes or less. No Credit Allowance will be issued for planned service interruptions scheduled by Webueno or server provider. Webueno grant of a credit allowance shall be the Customer’s sole and exclusive remedy for unplanned service interruptions and the associated failure of Webueno or its server provider to provide dedicated hosting services.
Customer is responsible for providing feedback, instructions, approvals, and content (such as text and images) in a reasonably timely manner. Unless otherwise agreed by Webueno. The response time to email or a ticket request made by the customer (you) must be responded, by Webueno team, within 12 hours from the moment its received. The turnaround or the delivery date/time will be determined by the Webueno upon request review.
To submit a refund request, please send an email to support@webueno.com. The following information must be included in your request:
• The reason for the refund
• Transaction identifying information such as the account username, email ID, transaction number and domain name
• Any additional information the Customer Service team asks for in order to process your refund request.
Services are non-refundable, include but not limited to:
• Dedicated Servers or Dedicated IP Addresses
• Any services purchased or acquired at a reduced fee or on promotion.
• Stock image purchases
• Any fees paid by you to Webueno for providing non-service related support.
Unless this Refund Policy specifically provides for a refund, all fees for SSL Certificates are non-refundable or transferable, in whole or in part.
If you have questions about our Refund Policy, please contact us at support@webueno.com
All services that the Webueno team provides under Hosting are charged every 1st of the month. For WordPress services, the client is obligated to purchase credits upfront. One credit equals to one hour of support.
Under the Hosting plan, Webueno offers to host on Cloud-Powered servers. The client is obligated to host on Webueno’s servers.
The WordPress services are listed below.
Should you wish to cancel your package, you can cancel it in the platform. The plan will be automatically cancelled, and you won’t be charged next month.
All website design and development projects require purchase of credits upfront. The approval of refund of used credits will be at the sole discretion of Webueno. Unused credits by default are refundable.
In the instance where you decide to cancel your subscription to the Hosting plan, Webueno is not obliged to transfer the website to another hosting company.
By accepting these terms, the website owner accepts sharing WordPress login details with the Webueno team.
