This Billing Policy explains how payments, subscriptions, credits, invoices, add-ons, and billing-related processes work within the Webueno platform.
By purchasing services, hosting, credits, or add-ons through Webueno, you agree to this Billing Policy.
Webueno offers several billing models depending on the service being used.
These may include:
All billing information can be managed directly through the Webueno platform.
Webueno uses two primary billing methods:
Recurring Billing
Recurring billing applies to:
Recurring charges are processed automatically based on the active services associated with your account.
Prepaid Billing
Prepaid billing applies to:
Users purchase credits in advance and use them as work is completed.
Webueno accepts approved payment methods available through the platform. Payment information is securely processed by third-party payment providers. Webueno does not store complete credit card information on its servers. Users are responsible for maintaining valid payment information.
Hosting services are billed on a recurring monthly basis.
Hosting charges begin when:
Hosting subscriptions remain active until canceled by the user or terminated according to platform policies.
Hosting add-ons are billed separately from hosting subscriptions.
Examples include:
Billing begins when the add-on is activated and ends when the add-on is canceled.
Users can activate, deactivate, or change add-ons directly through the platform.
Support Credits are purchased separately from hosting services.
Credits:
One credit represents one hour of tracked service work unless otherwise stated.
Invoices are automatically generated for eligible transactions.
Invoices may include:
Users may access invoice history through the platform.
Users are responsible for any applicable taxes required by their jurisdiction.
Where required by law, taxes may be added to invoices and displayed during checkout.
By activating recurring services, users authorize Webueno to automatically charge the selected payment method for:
Automatic billing continues until the service is canceled.
If a payment cannot be processed, Webueno may:
Users are responsible for resolving failed payments promptly.
Services may be suspended if invoices remain unpaid.
Suspension may affect:
Webueno will make reasonable efforts to notify users before service interruption.
Users may modify eligible subscriptions directly through the platform.
This may include:
Pricing adjustments may take effect immediately or during the next billing cycle depending on the service.
When applicable, Webueno may use prorated billing for service changes occurring during an active billing cycle.
Proration calculations may apply to:
Any prorated charges or credits will be displayed before confirmation whenever possible.
Webueno is committed to providing transparent billing information.
Users can view:
Through the platform dashboard.
Agency accounts may manage billing differently depending on their business model.
Agencies may:
Webueno is not responsible for billing arrangements between agencies and their clients.
Refund eligibility is governed by the Refund & Cancellation Policy.
Generally:
Users should review the Refund Policy for complete information.
All prices displayed on the platform are shown in the currency specified by Webueno unless otherwise stated. Users are responsible for any fees charged by their payment provider, bank, or card issuer.
If you believe a charge is incorrect, please contact Webueno support as soon as possible.
Billing disputes should include:
Webueno will investigate billing concerns and provide a response within a reasonable timeframe.
Webueno may update pricing, billing procedures, or payment processes as services evolve.
Updated policies will be published within the Legal Center.
Continued use of Webueno services constitutes acceptance of the updated Billing Policy.
Questions regarding billing, invoices, subscriptions, or payments can be submitted through the Webueno platform.
For legal inquiries:
Webueno LLC
16192 Coastal Highway
Lewes, Delaware 19958
United States
If you have any questions about our policies or need clarification, our team is here to help.
