This Refund & Cancellation Policy explains how refunds, cancellations, subscription terminations, credit purchases, hosting services, add-ons, and other Webueno services are handled.
Our goal is to provide flexibility, transparency, and fair treatment for all users while recognizing the time and resources required to deliver professional services.
Webueno offers multiple types of services, including:
Because different services are delivered in different ways, refund eligibility varies depending on the product or service involved.
Webueno does not require long-term contracts.
Users may:
At any time through the platform or by contacting support.
Cancellation prevents future charges but does not automatically create eligibility for refunds.
Hosting subscriptions may be canceled at any time.
When hosting is canceled:
Webueno is not responsible for data loss resulting from failure to migrate or back up websites before cancellation.
Hosting services are generally non-refundable once a billing period has started.
Exceptions may be considered in cases involving:
Approved refunds are issued at Webueno’s discretion.
Users may deactivate hosting add-ons at any time.
Examples include:
Cancellation stops future recurring billing.
Previously delivered services remain non-refundable.
Maintenance services involve recurring work, monitoring, and update management.
As a result:
Users may cancel future maintenance cycles at any time.
Support Credits are prepaid service credits used for professional services.
Credits may be purchased in advance and stored within the user’s account wallet.
Credits that have been used for completed work are non-refundable.
Examples include:
Once work has been completed and credits have been consumed, refunds are generally not available.
Unused credits may be eligible for review on a case-by-case basis.
Factors considered may include:
Approved refunds may be subject to administrative processing fees.
Webueno reserves the right to deny refund requests where abuse, fraud, or excessive refund activity is suspected.
Professional service work is billed based on actual tracked time.
Users receive visibility into:
Because service work represents time already invested, completed work is generally non-refundable.
If a user believes a charge was made incorrectly, they should contact Webueno support as soon as possible.
Examples may include:
Webueno will investigate and correct verified billing errors.
Before initiating a payment dispute, chargeback, or claim with a payment provider, users are encouraged to contact Webueno support.
Most billing issues can be resolved quickly through normal support channels.
Fraudulent or abusive chargebacks may result in:
Users may request account closure at any time.
Before closing an account, users should:
Account closure may result in loss of access to:
Webueno may retain certain information after cancellation for:
Data retention practices are governed by the Privacy Policy.
Agency users remain responsible for:
Webueno is not responsible for disputes between agencies and their customers.
Special promotions, discounts, referral rewards, and bonus credits may have separate refund conditions.
Promotional credits generally:
Specific terms will be disclosed when promotions are offered.
Webueno may choose to provide credits, refunds, account adjustments, or other accommodations in exceptional situations.
Such decisions are made individually and do not establish future obligations or precedents.
Approved refunds may take several business days to process depending on:
Webueno is not responsible for delays caused by third-party financial institutions.
Webueno may update this Refund & Cancellation Policy as services evolve.
Updated versions will be published within the Legal Center.
Continued use of Webueno services constitutes acceptance of any updated policies.
Questions regarding refunds, cancellations, or billing disputes may be submitted through the Webueno platform.
For legal inquiries:
Webueno LLC
16192 Coastal Highway
Lewes, Delaware 19958
United States
If you have any questions about our policies or need clarification, our team is here to help.
