Keep Every Request, Task and Project Organized

Ticketing & Project Management

From urgent WordPress fixes to complete website projects, manage the work, communication, files, deadlines and tracked time from one place.

Tickets & projects

The Right Workflow
for Every Type of Work

Not every request needs to become a project.

Our platform separates day-to-day WordPress requests from larger projects, making it easier to organize work and keep everyone focused on what needs to happen next.

TICKETS

Tickets for Ad-Hoc WordPress Support

Tickets are designed for smaller, individual requests that need attention without creating an entire project. Use tickets for:

Tickets are connected directly to the website they belong to, so the website, client and request stay organized within the same account.

PROJECTS

Projects for Larger Work

When the work involves multiple tasks, people and stages, create a project. Projects are ideal for:

A project acts as the central workspace where individual tasks can be created, organized and completed.

Inside every ticket & task

Everything You Need Inside Every Ticket and Task

Tickets and project tasks share a powerful set of tools, so your team doesn’t have to change the way it works depending on the type of request.

1

Keep the Details in One Place

Add a clear title and description, upload designs, screenshots and documents, and break the work into subtasks or subtickets — without losing the context of the original request.

2

Communicate Where the Work Happens

Comment, reply to individual comments and like responses. Add or remove followers to control who stays involved — the conversation stays attached to the work.

3

See the Complete Activity Timeline

A chronological feed shows every change, comment, assignment and update from creation to completion — a clear record for both your team and ours.

4

Know Exactly How Much Time Was Spent

Tracked time is shown right inside tickets and tasks, so you see the time spent without switching apps or waiting for a separate report. Learn More About Time Tracking →

Time Tracking & Transparency

Know Exactly What’s Being Done

Track hours per task
See who worked on what
Screenshots every 10 minutes as proof of work
Full visibility into execution

Hosting & Website Management

Manage Your Website(s) Easily

Launch websites with one click
Manage live and staging environments
Choose server locations
Monitor performance

Add-Ons & Service Activation

Customize package for each website with features below:

Maintenance: monthly, weekly or daily
Daily backups
Malware scanner
Speed scanner
Uptime monitoring

Billing & Credit System

Simple, Transparent Pricing Model

1 credit = 1 hour of work
Buy credits in bulk for discounts
Track usage per project
Predictable costs and easy scaling
Are YOu An Agency?

Track Revenue &
Profit Per Income Channel

01

Income Per Website

You receive 10% from hosting and all add-ons.

02

Income Per Credit

Set your margins on top of the hours we track.

03

Income Per Referral

Get 5% from the income from each agency referral.

Trusted by Numerous Agencies and Businesses

See Ticketing & Project Management in Action

Explore how Webueno can help you organize WordPress support, client requests and larger projects from one platform.