Hosting Add-Ons Policy

This Hosting Add-Ons Policy explains how optional hosting add-ons work within the Webueno platform, including activation, billing, management, and service limitations.
Add-ons are optional services designed to enhance website security, monitoring, maintenance, performance, and operational visibility.

Table Of Content

About Hosting Add-Ons

Hosting add-ons are optional services that can be activated for individual websites hosted through Webueno. Add-ons allow users to customize their hosting environment based on their specific needs.
Add-ons are managed directly through the website account within the Webueno platform.

Available Add-Ons

Available add-ons may change over time as Webueno introduces new services.
Current add-ons may include:

Daily Backups

Automated daily website backups with restore points and manual backup options.

Uptime Monitoring

Website monitoring performed every 3 minutes.

If a website remains unavailable after three consecutive failed checks, notifications are sent to both the website owner and the Webueno support team.

Malware Scanner

Automated website security scanning designed to detect malware, suspicious files, and security issues.

Speed Performance Scanner

Automated website performance monitoring powered by GT Metrix integration.
Performance scans are performed daily and made available through the platform.

Website Maintenance Plans

WordPress maintenance services available in three plans:

  • Monthly Maintenance
  • Weekly Maintenance
  • Daily Maintenance

Maintenance plans include WordPress, plugin, and theme updates along with website health checks.

Reporting Services

Automated reports and monitoring data related to website health, maintenance, performance, backups, security, and uptime.

Activation & Deactivation

Add-ons can be activated, modified, or deactivated at any time through the Webueno platform.
Users maintain full control over which add-ons are enabled for each hosted website.
Changes may take effect immediately or during the next billing cycle depending on the service.

Website-Specific Services

Most add-ons operate on a per-website basis.

This means:

  • Add-ons are assigned individually to each website
  • Charges apply only to websites where the add-on is active
  • Different websites may use different add-ons

Billing

Add-ons are billed separately from hosting subscriptions unless otherwise stated.
Charges begin when an add-on is activated.
Charges stop when the add-on is removed or canceled according to platform billing rules.
Current pricing is displayed within the platform.

Maintenance Plans

Website Maintenance Plans are available as recurring hosting add-ons.

Current plans include:

Monthly Maintenance

One maintenance cycle per month.

Weekly Maintenance

One maintenance cycle per week.

Daily Maintenance

Daily maintenance and update monitoring.

Maintenance activities may include:

  • WordPress updates
  • Plugin updates
  • Theme updates
  • Backup verification
  • Website inspection
  • Form testing
  • Final functionality review

Maintenance plans help reduce website issues but cannot guarantee compatibility with all third-party software.

Monitoring Services

Monitoring-related add-ons help identify website issues as early as possible.

Monitoring may include:

  • Website availability
  • Website performance
  • Security scanning
  • Health monitoring

Monitoring services provide alerts and visibility but do not guarantee uninterrupted website availability.

Backup Services

Backup services are designed to improve website recovery options.

Users may have access to:

  • Automated backups
  • Manual backups
  • Backup downloads
  • Website restores

While Webueno maintains backup systems, users are encouraged to maintain their own business continuity procedures when appropriate.
No backup system can guarantee protection against every possible data loss event.

Security Services

Security-focused add-ons help improve website visibility and protection.

Examples include:

  • Malware scanning
  • Security alerts
  • Website monitoring

These services help identify risks but do not guarantee prevention of all attacks, vulnerabilities, or future security incidents.

Performance Services

Performance add-ons provide visibility into website speed and performance metrics.

Examples include:

  • GT Metrix performance scans
  • Performance monitoring
  • Website speed reporting

Performance monitoring tools provide valuable data but do not guarantee specific speed scores, rankings, or performance outcomes.

Agency Accounts

Agency users may activate add-ons for client websites hosted through the platform.

Agencies remain responsible for:

  • Client communication
  • Client billing arrangements
  • Service selection

Where applicable, agency revenue-sharing programs may apply to active hosting add-ons.

Service Availability

Add-ons depend on:

  • Platform availability
  • Hosting infrastructure
  • Third-party integrations
  • External service providers

Temporary interruptions may occur due to maintenance, outages, updates, or circumstances outside Webueno’s reasonable control.

Cancellation

Users may deactivate add-ons at any time through the platform.

Upon cancellation:

  • Future recurring charges will stop
  • Related functionality may no longer be available
  • Historical data may remain available for a limited period depending on the service

Certain services may stop immediately after deactivation.

Refunds

Refund eligibility for add-ons is governed by the Refund & Cancellation Policy.

Generally:

  • Previously delivered services are non-refundable
  • Completed maintenance work is non-refundable
  • Monitoring and active service periods are non-refundable

Please refer to the Refund Policy for complete details.

Future Add-Ons

Webueno may introduce new hosting add-ons over time.

New add-ons may include:

  • Security services
  • Monitoring tools
  • Performance features
  • Reporting tools
  • Website management services

Any new services will be subject to the terms outlined in this policy unless otherwise stated.

Policy Changes

Webueno may update this Add-Ons Policy as services evolve.
Updated versions will be published within the Legal Center.
Continued use of add-ons after policy updates constitutes acceptance of the revised terms.

Contact

Questions regarding hosting add-ons can be submitted through the Webueno platform.
For legal inquiries:

Webueno LLC

16192 Coastal Highway
Lewes, Delaware 19958
United States

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