This Support Credits Policy explains how Webueno credits work, how they are purchased, used, tracked, and managed within the platform. The credit system allows users to access Webueno’s professional teams for WordPress-related services without long-term contracts or fixed monthly retainers.
Support Credits are the billing unit used for professional services provided through the Webueno platform.
Services may include:
Unless otherwise stated:
1 Credit = 1 Hour of Service Work
Credits are stored inside your Webueno account wallet and can be used across all websites connected to your account.
Credits are consumed based on actual time tracked by Webueno team members while working on approved tasks.
Examples:
Only time actively spent working on assigned tasks is deducted.
Credits may be purchased directly through the Webueno platform.
Pricing may vary depending on:
Larger credit packages may qualify for discounted hourly rates. Current pricing and discounts are displayed inside the platform.
You retain full ownership of:
Webueno does not claim ownership of your website or its content.
All purchased credits are stored in your account wallet. Credits are account-based rather than website-based. This means credits can be used across multiple websites connected to your account.
The wallet displays:
Users may submit work requests through:
Each request becomes a ticket where users can:
Webueno uses an internal time-tracking system to ensure transparency.
Tracked information may include:
Users can review tracked time directly inside the platform.
Webueno may provide estimated hours before work begins. Estimates are intended to help users understand expected effort and cost. However, estimates are not guarantees.
Actual time may vary based on:
Users may request approval before work continues beyond an agreed estimate.
Users may set optional controls including:
If enabled, work may pause when limits are reached until additional approval is provided.
The platform may notify users when:
Users are responsible for maintaining sufficient credits if ongoing work is required.
Webueno may offer backup services through hosting add-ons.
Backup services may include:
Users remain responsible for maintaining their own disaster recovery practices where required.
While backups are designed to improve website protection, no backup system can guarantee complete protection from all possible data loss scenarios.
Webueno implements various security measures including:
However, no hosting provider can guarantee complete protection from all attacks, vulnerabilities, or security incidents.
Users are encouraged to:
Webueno continuously monitors hosting infrastructure and works to maximize service availability. However, uninterrupted service cannot be guaranteed.
Downtime may occur due to:
Additional uptime expectations are outlined within our Service Level Information (SLA).
Users may not use hosting services for:
Webueno reserves the right to suspend services that threaten platform performance, security, or compliance.
Users are responsible for:
Webueno may provide assistance with DNS configuration but does not assume ownership or responsibility for user domains.
Hosting services are billed on a recurring basis.
Users authorize Webueno to automatically process recurring payments for:
Users may manage subscriptions through the platform.
Failure to maintain valid payment information may result in service suspension.
Users may cancel hosting at any time through the platform.
Before cancellation, users are responsible for:
Hosting services and associated add-ons may stop functioning once cancellation is completed.
Webueno is not responsible for losses resulting from:
Hosting services are provided on a commercially reasonable effort basis.
Webueno may improve, modify, or replace hosting technologies and infrastructure as services evolve.
Changes will be implemented in a manner intended to maintain or improve service quality.
If you have any questions about our policies or need clarification, our team is here to help.
