Terms of Service

These Terms explain how you can use Webueno’s platform, hosting services, professional services, and related products. By creating an account or using Webueno, you agree to these Terms.

Table Of Content

Hosting Services

Webueno LLC provides a platform for managing WordPress websites, hosting, and professional website services.

Company information:

Webueno LLC
 16192 Coastal Highway
 Lewes, Delaware 19958
 United States

Services include:

  • WordPress hosting
  • Website development
  • Website support
  • SEO services
  • Design services
  • Website maintenance
  • Security and optimization services

Your Account

To use Webueno, you need an account.

You are responsible for:

  • Providing accurate information
  • Keeping your login secure
  • Managing invited users
  • Activities performed through your account

Platform Services

The Webueno platform allows users to:

  • Manage websites
  • Create support tickets
  • Purchase support credits
  • Activate hosting
  • Manage subscriptions
  • Enable add-ons
  • View reports


Users agree to use the platform responsibly.

WordPress Support Services

Support work is provided through requests submitted inside the platform.

Services may include:

  • Development
  • Troubleshooting
  • Design
  • SEO
  • Website improvements
  • Integrations

Completion time depends on:

  • Request complexity
  • Required information
  • Third-party limitations

Ticket System & Communication

Support communication happens through:

  • Platform tickets
  • Approved email channels

Tickets may contain:

  • Instructions
  • Files
  • Comments
  • Progress updates
  • Work history


Users are responsible for providing required information and access.

Time Tracking

To provide transparency, Webueno tracks service work.

Tracking may include:

  • Time spent
  • Assigned team member
  • Work activity
  • Screenshots during active work


Tracked time determines credit usage.

Credits

Certain services use Webueno credits. One credit equals one hour of service work.

Credits:

  • Are stored in your wallet
  • Are deducted based on tracked work
  • Can be purchased anytime
  • May include volume discounts

Hosting Services

Webueno provides managed WordPress hosting.

Hosting may include:

  • Server setup
  • WordPress environment
  • Security configuration
  • Monitoring options

Users remain responsible for:

  • Website content
  • Domain ownership
  • Third-party licenses

Add-ons

Additional website services may be activated, including:

  • Backups
  • Malware scanner
  • Speed scanner
  • Uptime monitoring
  • Maintenance plans


Add-ons may create recurring charges.

Payments & Billing

Users agree to pay for active:

  • Subscriptions
  • Hosting services
  • Add-ons
  • Purchased credits


Payments are processed securely through third-party payment providers.

Third-Party Providers

Webueno uses external providers for:

  • Infrastructure
  • Payments
  • Monitoring
  • Backup services


Availability may depend on these providers.

Service Limitations

Webueno cannot guarantee:

  • Search engine rankings
  • Error-free third-party plugins
  • No future malware infections
  • Unlimited service availability


We provide services using professional standards and reasonable effort.

Account Cancellation

Users may stop using Webueno at any time.
Users should export important data before closing accounts or canceling services.

Updates

These Terms may change as Webueno services evolve.
Updated versions will be available inside the Legal Center.

Can’t find what you’re looking for?

If you have any questions about our policies or need clarification, our team is here to help.